Awards
We’re proud to be one of Australia’s most awarded travel agencies with many of our team members also receiving individual recognition and accolades. We’ve been consistently honoured by the Australian Travel Industry Association (ATIA/AFTA) as well as by industry partners, travel providers, airlines and travel publications for excellence in sales, customer service and overall performance. See our awards and recognition by year below.
Recent awards
Virtuoso’s 2025 Highest Annual Growth: Tour Member Australia & New Zealand
Virtuoso, the leading global network specialising in luxury and experiential travel, presented its second annual regional Virtuoso Awards at its Australia and New Zealand Forum in Perth in February.
We were among the network’s most esteemed Australia and New Zealand travel agency members and preferred partners honoured with a regional award. These recognitions were given to those that set the standard in their given category based on sales performance or engagement within the Virtuoso network.
We were delighted to receive the award for Highest Annual Growth in Tour, which acknowledges us as the largest annual year-over-year growth in this category. Our Joint MD Danny Englman was presented with the award by Virtuoso’s Matthew Upchurch and Kitty Fitzgerald.
Outstanding Travel Advisor
Leading Hotels of the World
Independent Professional Travel Advisor Deborah Hilton has been recognised as one of The Leading Hotels of the World’s Top Travel Advisors in Australia & New Zealand for 2024!
We asked Deborah which LHW was her favourite but she said there were too many to choose from! Her shortlist includes:
- Villa d'Este in Cernobbio, Lake Como
- San Clemente Palace Kempinski Venice
- Grand Hotel Excelsior Vittoria in Sorrento, Italy
- Hotel Hassler Roma
- Grand Resort Bad Ragaz in Switzerland
On Deborah's 2025 travel wish list are Portrait Milano in Italy and the Grand Park Hotel Rovinj in Croatia.
Luxury Travel Advisor (Individual), Australia
2024 Luxury Travel Magazine Gold List Awards
The Luxury Travel Gold List Awards from Luxury Travel Magazine awards industry leaders who ‘go above and beyond to craft unforgettable travel experiences, making every journey as seamless and extraordinary as the destination itself’.
Involving a rigorous shortlist process, facilitated by a panel of judges of experts within the travel industry, the panel evaluated all submissions with the list of finalists put to readers of Luxury Travel Magazine to vote on.
We are thrilled that Ginine Schulberg was awarded Luxury Travel Advisor (individual), Australia for 2024!
Melia Hotels International
We were delighted to be honoured by Melia Hotels International for Top Producing Agency at a function in Melbourne in November. Members of our team are pictured here accepting the award with Melia Hotels International staff.
Outstanding Asia Destination Expert - TADA
Yaniv David was awarded the inaugural Outstanding Asia Destination Expert Award at Travel Agent Day Australia (TADA) in October 2024. The award was voted by our peers across touring, cruise, destinations, travel representation companies and travel tech companies and recognises Yaniv’s exceptional expertise and dedication to our wonderful industry.
Top Travel Advisor - Leading Hotels of the World
Michelle Adler has been awarded The Leading Hotels of the World’s Top Travel Advisor Australia & New Zealand for July 2024!
"I am thrilled to have received recognition from LHW. Their collection of iconic hotels worldwide is exceptional, and I take great pleasure in recommending these properties to my clients. It's always rewarding to help them experience the highest standards of luxury and comfort" says Michelle.
Michelle's favourite LHW is The Phoenicia Malta, located in the heart of Valletta.
Top Travel Advisor - Leading Hotels of the World
Ginine Schulberg was awarded The Leading Hotels of the World’s Top Travel Advisor for Australia & New Zealand for January to May 2024.
Ginine says, "I’m delighted to receive this award. The selection of amazing hotels available through LHW is outstanding, and I thoroughly enjoy researching and recommending them for my clients. My personal favourite is the Mezzatorre Resort & Spa in Ischia, Italy."
Virtuoso - Cruise Icon
Deborah Hilton was recognised as a 2024 Virtuoso Cruise Icon. A distinctive honour for the top advisors globally who specialise in luxury travel and cruising.
“I am honoured to accept the prestigious 2024 Virtuoso Cruise Icon Award. I am immensely grateful to Virtuoso for acknowledging my commitment and dedication to excellence within the industry. Being named among this select group of 146 advisors worldwide is truly a privilege and a testament to the trust of my discerning clientele and the support of my colleagues at FBI Travel.”
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2025Virtuoso 2025 Highest Annual Growth: Tour Member, Australia & New Zealand
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2024Outstanding Travel Advisor – Leading Hotels of the World Deborah Hilton Luxury Travel Advisor (Individual), Australia - 2024 Luxury Travel Magazine Gold List Awards Ginine Schulberg Travel Agent Day Australia Yaniv David – Winner of the Destination Achievers Award – Asia The Leading Hotels of the World Michelle Adler – Top Travel Advisor AU NZ - July Ginine Schulberg – Top Travel Advisor AU NZ – January to May Virtuoso Deborah Hilton – Virtuoso Cruise Icon Award
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2023ATIA Most Outstanding Leisure Travel Agency - Single Location 2023 Club Med Diamond Agency Status 2023 Silversea Cruises Campioni Di Silversea - Top Ten Travel Agencies in AUS & NZ 2023 Platinum Status - Top Tier Travel Agency 2023 Luxury Travel Magazine Gold List Awards Honourable Mention, Luxury Travel Agency, Leisure - 2023 Virtuoso Rising Star Award Nomination 2023 - Yossi Nussbacher
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2022ATIA Finalist Most Outstanding Travel Agency - Leisure - 2022
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2019 - 2021Tourism Australia Aussie Specialists - 2020 ATIA Finalist - Jo Gostin OAM, Consultant of the Year - Group Touring - 2019 Finalist - Sam Skinner, Best Travel Consultant - Corporate Single Location - 2019 Finalist - Best Travel Agency Retail - Single Location - 2019 QATAR Top Supporting Agent - 2019 Virtuoso Most Hospitable and Engaged Agency - APAC 2019
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2017 - 2018Luxury Travel Magazine Gold List Awards Best Travel Agency - 2018 Best Luxury Travel Agency - 2017 Virtuoso Cruise Growth - APAC 2018 Most Hospitable Agency Nominee - 2018 Most Hospitable Agency - Nominee - 2017 Oceania Cruises Cruise Connoisseur Club – 2018 Inside Japan High Performing Agent – 2018 Singapore Airlines Singapore Airlines High Achievement Award - 2017-18 ATIA Winner - Best Travel Agency Retail – Single Location - 2017 Winner - Danny Englman - Best Travel Agency Manager – Retail Single Location - 2017 Crystal Cruises Top Agency - 2017 EL AL Top Supporting Agent Award - 2017
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2006 - 2016ATIA Finalist - Best Travel Agency Retail – Single Location - 2016 Thai Airways Gold Award - Best Supporting Agent - 2016 International Rail Top Selling Rail Agent - 2016 Luxury Travel Magazine Gold List Awards Best Luxury Travel Agency - 2016 Luxury Travel Magazine Gold List Awards Best Luxury Travel Agency - 2015 - 2016 Emirates Outstanding Sales Performance - 2015 – 2016 Virtuoso Most Hospitable Agency Nominee - 2017 Virtuoso APAC Luxury Award 2016 - “Tour Sales by Growth” Club Med #1 Top Selling Agency 2011 – 2017 #2 Top Selling Agency 2009 QANTAS Platinum Club - 2006 – 2016 (inclusive) Singapore Airlines Victoria & Tasmania Top Producing Agent Award - 2006 – 2017 (inclusive)
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Other AcknowledgementsBritish Airways British Airways Prestige Agent United Airlines Elite Agency